D. Black Enterprise LLC (“DBE Auto Rentals,” “DBE,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit a rental application, or rent a vehicle from us.
1. Information we collect
We collect information you provide directly to us and information generated as you use our services:
- Identity & contact: full name, date of birth, driver’s license number, address, phone, and email.
- Rental & payment: vehicle selected, rental dates, deposit and payment card details processed by our payment processor, and rental agreement records.
- Insurance & eligibility: proof of insurance, rideshare endorsements, and driving-record information used to evaluate your application.
- Vehicle & telematics: mileage, location, and diagnostic data from vehicles we rent to you, where equipped.
- Website usage: device, browser, IP address, pages viewed, and cookies for authentication and analytics.
2. How we use your information
- Verify identity, eligibility, and insurance for rentals.
- Process reservations, deposits, payments, and refunds.
- Deliver roadside support, maintenance, and customer service.
- Recover vehicles, enforce our rental agreement, and prevent fraud.
- Comply with legal, tax, and regulatory obligations.
- Send transactional messages and, with your consent, marketing communications.
3. How we share information
We do not sell your personal information. We share it only with:
- Service providers that support our operations (payment processing, identity/insurance verification, telematics, hosting, analytics, and communications).
- Insurers and claims administrators when a rental involves a claim or damage.
- Law enforcement, courts, or regulators when required by law, subpoena, or to protect the safety of people and property.
- Successors in the event of a merger, acquisition, or sale of business assets.
4. Data retention
We keep your information for as long as needed to provide services, comply with our legal, tax, insurance, and accounting obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type.
5. Your choices and rights
- Access, correct, or update your account information at any time by signing in or contacting us.
- Opt out of marketing emails or SMS by using the unsubscribe link or replying STOP.
- Depending on your state, you may have additional rights (e.g., to request deletion or a copy of your data). Contact us to exercise those rights.
6. Security
We use administrative, technical, and physical safeguards designed to protect your information. No system is perfectly secure; you are responsible for keeping your account credentials confidential.
7. Children
Our services are not directed to individuals under 18, and we do not knowingly collect information from them.
8. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date above and, where appropriate, notify you by email or in-app notice.
9. Contact us
D. Black Enterprise LLC · DBE Auto Rentals
Questions about this policy? Contact our team.